Request ID: 14470-1
Start/End Dates: 10/18/2021 - 10/17/2022 (Potential for contract extension or conversion to FTE!)
Tax Work Location: US - TX - Austin
Job Title: Online Operations - Operations Coordinator I

Rate: $19 - $22/hour (DOE)

Job Description: This position will join a team who manages learning operations, including session scheduling, reporting, budget, and project intake and management. This role will have a special focus on session scheduling using our Learning Management System. A successful candidate needs a strong understanding of learning operations, but also needs to function as a leader in cross functional projects and stakeholder relationships.

RESPONSIBILITIES:
Ensure all operations for global learning sessions are executed with an efficient, timely and repeatable process
Administer of all training requests in our Learning Management System (LMS), CSOD
Create and optimize operational standards to ensure consistent support across the globe
Process and deliver assessments and evaluations within the learning management system, CSOD
Build and execute a repeatable QA process to minimize system errors
Ensures data integrity within the LMS
Maintain relationships with cross-functional partners to facilitate feedback and optimize their operational experience
Build trusting relationships as the main point of contact for our audience

MINIMUM QUALIFICATIONS:
2+ years of operational experience
1+ years of LMS experience
Ability to work independently, manage multiple concurrent projects, and drive initiatives in a cross-functional, fast-paced environment
Experience in project management, specifically with operational projects
Understanding of digital marketing and advertising teams and internal workings of agencies