Request ID: 14951-1
Start/End Dates: 09/06/2021 - 09/05/2022
Tax Work Location: US - CA - Menlo Park
Job Title: Marketing & Sales - Content Operations Manager IV

Rate: $80-$87.00/hour (DOE)

Job Description: The Facebook Transparency Center launched earlier this year. This new, public-facing website is designed to help external stakeholders better understand the company’s content policies and enforcement practices. It will also enable the company to continue our transparency efforts in a more centralized and sustainable way.

Now that it’s launched, there is a need for someone to help maintain consistency across the many sections of the site by providing guidance to a large variety of cross-functional partners on:

whether the content is right for the Transparency Center
where and how the content should integrate into the existing site
the language of the content integrations
the process of publishing content (with long term goal to have partner teams own the authoring within the CMS)

We are a group of smart, collaborative marketing, communications and policy experts who are passionate about our work. If you are an experienced content operations manager who is analytical and creative, cares deeply about the intersection of products and society, and excels at leading complex projects in fast-paced environments, then we'd love to meet you.


Triage and prioritize requests from cross-functional teams for adding/editing content on the Transparency Center microsite
Review each submitted artifact to determine if it is in line with the Transparency Center value proposition, prioritization framework, voice/tone guidelines, duplicative of existing work, requires additional technical development, etc.
Manage content integration of multiple microsites into the Transparency Center hub and ensure cohesive narrative with other related sites like Help Center and Newsroom
Develop an editorial calendar to provide a regular cadence of updates
Manage publication of quarterly integrity and transparency related reports to the website in collaboration with policy and communications teams as well as technical program manager(s)
Work with Transparency Center Product Marketing Manager to determine content gaps and initiate conversations with appropriate cross-functional partners to develop a prioritized roadmap to fill those gaps
Proactively analyze traffic analytics for the Transparency Center and optimize flow of information based on data-driven insights
Tackle complex and highly visible, sensitive issues with a strategic and analytical mindset, creating thoughtful recommendations and action plans.
Masterfully lead and communicate up/down/across org to ensure transparency and alignment.
Manage high priority, fast moving decisions and communication planning.

7+ years of experience in Content Marketing and/or Content Operations
Experience managing a large microsite in collaboration with technical program managers as well as partners in marketing, communications, policy, UX and design
Experience managing programs spanning multiple cross-functional groups within a complex organization
BA/BS degree
Strong interpersonal and communication skills
Biased for action problem solver

Passion for Integrity and/or Transparency work
Experience in building and supporting product solutions for highly regulated industries
Experience in content or social media marketing
Experience in project or program management
Prior experience with Facebook CMS