Request ID: 14926-1
Start/End Dates: 10/04/2021 - 10/03/2022
Tax Work Location: US - TX - Austin
Job Title: Data Analytics & Engineering - Data Analyst I

Pay Rate: $37-$4/hour (DOE)

Description

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook uses a vast range of customer relationship tools in order to connect with clients. Given the fast pace environment Facebook operates in, these tools require constant updating and improving. This role will help with the administration and configuration of our internal systems to ensure the SLAs and metrics of the sales program are maintained.

Responsibilities

Manage the vendor adherence to service level agreements for the outsourced sales operations
Collaborate with vendor workforce management POC at the vendor sites to ensure the implementation and compliance to established KPIs (key performance indicators)
Develop and maintain regional workforce management KPI reporting for senior management
Maintain a log on vendor operations exposure to PII (Personally Identifiable Information) risk and share findings with regional Sales Productivity PMs
Conduct operational process audits and ensure closure of the corrective actions required at the vendor level
Identify and provide feedback on bottoms-up tool and workforce management process efficiency gains with analytical perspective

Skills

5+ years experience in a vendor operations, workforce management or operational process improvement role
Process and detail-oriented execution style
Critical thinker and resourceful problem-solver
Comfortable with ambiguity and thrives in a fast-paced, dynamic environment
Receptive to open feedback

Education

Bachelor's Degree preferred